Administration
Information on the Customer Success Portal, changes to your licence and User set up.
39 articles
Digital Learning Content
The Digital Assistant
Navigate the Help Centre
Timing of Announcements
Cost to add or remove a module
Structure flow
Definitiv App download
Customer Success Portal - Create a support case
Customer Success Portal - Business Impact in a Case
Customer Success Portal - Enable access and portal login for a new contact
Go live support introduction
Intercom account details
Merchandise order
Request a new instance/database
Cancellation of test and live databases
API key request
Payday Super will change how you pay super from 1 July 2026
Permissions Matrix spreadsheet
Supported Web Browsers for Definitiv
Update a logo
Change PDF reports
Grid reports and saving variants v2
Copy work schedules from one entity to another
Test database refresh
2FA setup
Run a report with active users and roles
Organisation Short Codes
Non-employee access to Definitiv
Delete a duplicated user in the User Listing with SSO setup
Invite New Users to the Live or Test Environment
Keep employees’ data safe
Report on current access granted to each user (authorisation) role
Increase the timeout before users are automatically logged out due to no activity
Error: 'Error, the User is a Federated User. Click Next to Login' when SSO is enabled
User Roles and User Listings
Delete a user within the User Listing
AD SF Single Sign On (SSO) set up
Bypass iBeacon
Default iBeacon parameter range