Administration
Information on the Customer Success Portal, changes to your licence and User set up.
40 articles
Digital Learning Content
Navigate the Help Centre
The Digital Assistant
Customer Success Portal - Create a support case
Customer Success Portal - Business Impact in a Case
Customer Success Portal - Enable access and portal login for a new contact
API key request
Cancellation of test and live databases
Change PDF reports
Cost to add or remove a module
Copy work schedules from one entity to another
Definitiv App download
Go live support introduction
Grid reports and saving variants v2
Intercom account details
Merchandise order
Payday Super will change how you pay super from 1 July 2026
Permissions Matrix spreadsheet
Request a new instance/database
Structure flow
Supported Web Browsers for Definitiv
Test database refresh
Timing of Announcements
Update a logo
Definitiv Outsourcing - Nominate your Authorised Agent
2FA setup
AD SF Single Sign On (SSO) set up
Bypass iBeacon
Default iBeacon parameter range
Delete a duplicated user in the User Listing with SSO setup
Delete a user within the User Listing
Error: 'Error, the User is a Federated User. Click Next to Login' when SSO is enabled
Increase the timeout before users are automatically logged out due to no activity
Invite New Users to the Live or Test Environment
Keep employees’ data safe
Non-employee access to Definitiv
Organisation Short Codes
Report on current access granted to each user (authorisation) role
Run a report with active users and roles
User Roles and User Listings