Access Definitiv

Customer Success Portal - Create a support case

Customer Success Portal - Business Impact in a Case

Customer Success Portal - Enable access and portal login for a new contact

API key request

Cancellation of test and live databases

Change PDF reports

Cost to add or remove a module

Copy work schedules from one entity to another

Download the Definitiv app for an Apple iPhone or Android mobile

Definitiv App download

Nominate the Access Group to submit STP Reporting as per the Tax Board requirements.

Definitiv Outsourcing - Nominate your Authorised Agent

Go live support introduction

Grid reports and saving variants v2

Intercom link in the case email created in the Digital Assistant

Intercom account details

Merchandise order

Payday Super will change how you pay super from 1 July 2026

Permissions Matrix spreadsheet

Request a new instance/database

Structure flow

Supported Web Browsers for Definitiv

The fee for a refresh or an update of the test database.

Test database refresh

Timing of Announcements

Instructions to update a logo on payslips or the landing page.

Update a logo

Permissions are incorrect on employee profiles.

Employee information is visible to other employees

Administration - General

Create a custom design with text, images, and links

Privacy Policy

Customer Success Portal

Raise a case

Useful Links

Navigate the Help Centre and the Digital Assistant

Find answers and get help from Intercom Support and Community Experts

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