Access Definitiv

Customer Success Portal - Create a support case

Customer Success Portal - Business Impact in a Case

Customer Success Portal - Enable access and portal login for a new contact

Go live support introduction

Intercom link in the case email created in the Digital Assistant

Intercom account details

Merchandise order

Request a new instance/database

Cancellation of test and live databases

API key request

Payday Super will change how you pay super from 1 July 2026

Permissions Matrix spreadsheet

Supported Web Browsers for Definitiv

Instructions to update a logo on payslips or the landing page.

Update a logo

Change PDF reports

Grid reports and saving variants v2

Copy work schedules from one entity to another

The fee for a refresh or an update of the test database.

Test database refresh

Administration - General

Create a custom design with text, images, and links

Privacy Policy

Customer Success Portal

Raise a case

Useful Links

Navigate the Help Centre and the Digital Assistant

Find answers and get help from Intercom Support and Community Experts

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