To set up two-factor authentication for an employee follow the steps below.
Make sure the employee is active with the company.
Make sure notifications settings is enabled.
Navigate to Menu, Application Settings and Notification Settings.
Go to User Listing and select the employee.
Click on the button in the right-hand corner Reset User Two Factor Authentication.
The employee will receive and email to reconfigure their 2FA. The link will expire after 24 hours.
Hit Send after confirming the correct email address.
Note: It is also important to confirm that the Time Zone setting is enabled on the employee’s device. This option is typically located within the device’s General Settings.