If you are not seeing your employees in Evo, it may be that they have not received the invite. To resend an invite to 1 employee or multiple employees, follow the steps below:
Navigate to the user drop-down menu located in the right-hand corner and select User Listing.
Search for the employee's name in the search bar. Or multiple employees if a bulk resend is needed.
Select the checkbox next to their name.
Click Resend User Invite.
Note: The employee status will not change to "Migrated" until they activate the invite and register.
IMPORTANT: The invite link expires in 24 hours, so ensure your employee completes the process promptly. If the invite link does not work even after resending, try the following troubleshooting steps:
Clear Browser Data: Delete cookies and browsing data from your browser, then try opening the invite link again. This can resolve issues caused by cached data.
Capture Diagnostics: If errors persist, document the steps you take and the errors you encounter. This information can be helpful for further troubleshooting.
Note: If you are working in a TEST environment and it has been refreshed with live data, any previously issued invite links will be invalidated. Always request a new invite after a refresh.