If 0 hours is being calculated for an employee whose role has been changed from Casual to Full Time, please follow the below steps:
Under the Employee's Profile, please check if:
A New Pay Policy has been assigned for the New Role.
Leave Policy has been assigned for the New Role.
A Primary Locations has been assigned with the correct Commencement Date and Cease Date.
A Primary Department has been assigned with the correct Commencement Date and Cease Date.
A Primary Project has been assigned with the correct Commencement Date and Cease Date.
The New Role assigned has been set as Primary with the correct Commencement Date and Cease Date.
An Award Policy and a Pay Policy have been assigned under the New Role for the employee.
A Work Schedule has been assigned to the employee reflecting his New Role.
The employee is listed under the Mandatory Timesheet Policy by navigating to Configuration, Organisation Settings, Time & Attendance, and Edit.
After all the above has been checked and updated, please recalculate the pay run and the issue should be solved.
If the error still occurs and you need assistance, please raise a case online and reference the title of this article so we can assist you further.