The error that appears in the superannuation batch, ABN provided is not known to the message receiver relates to a superannuation fund that is a self-managed super fund (SMSF). You will need to confirm with the employee that the ESA provided is correct, or contact the fund for more information. Please note, no refund is associated with this message.
If the above message appears in the superannuation batch regarding the ESA used for a self-managed superannuation fund, and the employee has confirmed that the selected ESA is correct, then the employee will need to confirm their ESA subscription, as it may have lapsed.