If you are receiving the "no award policy applicable" error, often caused by changes to an employee's role (e.g., from hourly to salary), follow these steps to resolve the issue:
Identify the dates with the Error by opening the Payrun and note the dates where the error appears for the employee.
Check the Roster for those dates, and review the shifts on those dates.
Update the Role to the Employee’s Primary Role
If the rostered role is missing or incorrect, update it to the employee’s primary role and save.
Recalculate Leave (If Any)
If leave exists for those dates, open the leave request and recalculate it.
Recalculate the Employee’s Payrun
Return to the payrun and click Recalculate for the employee to clear the error.- Verify that the award or role is correctly linked to the employee’s profile.
Alternatively, open the employee’s timesheet for each affected date and update it to reflect the new role assigned to the employee’s profile. Ensure the award is correctly linked to the employee’s profile to clear the error.
Note: Save changes and review the updates before finalizing any payroll adjustments.