Finding answers doesn't have to mean digging through old emails or searching multiple systems. With MyAccess, your previous conversations and support history is conveniently stored in one place, making it quick and easy to revisit past conversations, resolutions, and instructions. Whether an interaction began through the Access Digital Assistant or in MyAccess, everything is brought together, giving you a complete view of the information you need, right when you need it.
Sign into MyAccess with your email address and password.
Select View your support cases.
Filters can be changed to suit your search
Use the Origin icon's drop-down menu to filter or group cases by source, allowing you to distinguish between cases originating from the Access Digital Assistant and those submitted through the Portal.
đ Note: Viewing cases created by other colleagues requires Super User permissions. If you require this level of access, please contact your Customer Success Manager or Account Manager to discuss the necessary arrangements.â
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